We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues. If you do not feel that this has resolved your concerns and you would like to make a formal complaint please contact Graham Dawson by email, gjd@grahamdawsonandco.co.uk, by telephone on 01322 558811, or by post: Westminster House, 80d Bexley High Street, Bexley, Kent DA5 1LE. 

We will provide you with a copy of our complaints procedure. Making a complaint will not affect how we handle the case.

What do we do if we cannot resolve your complaint 

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your

complaint to the Legal Ombudsman:

If you would like more information about the Legal Ombudsman, please contact them.

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9.00 to 17.00.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

The Solicitors Regulation Authority deals with complaints in relation to professional standards, such as acting independently, fairly and with integrity: 

Visit their website to see how you can raise your concerns by following this link.